Help & Questions

Shipping & Delivery

What is the shipping fee?
We charge a flat shipping fee of US$5.99 for most countries.

How long does shipping take?

  • Worldwide Standard Delivery: 5–14 business days for most countries.
  • FREE Worldwide Standard Delivery: 5–14 business days for most countries on orders over US$50.
  • Worldwide Express Delivery via DHL: 3–7 business days, with an additional fee based on destination.

Please note that delivery times may vary and take up to 30 days for some remote locations, and during busy holiday seasons.


Please note that due to the busy Valentine’s and Spring Festival seasons, orders placed from February 5 to February 23 may experience delivery delays.

 

How quickly are orders processed?
All orders are dispatched within 1-3 business days (Monday - Friday) after payment confirmation.

Do you offer express shipping?
Yes. Express shipping is available at checkout through DHL for faster delivery.

Will I pay duties or taxes?
International orders may be subject to local import duties and taxes. These can be prepaid at checkout for smoother delivery, or paid directly to customs upon arrival.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link to follow your package.

What if my package is delayed?
Delays may occur due to customs clearance, courier issues, or peak holiday seasons. If your order hasn’t arrived within the estimated timeframe, please contact us for assistance.

 

Returns & Exchanges

  • Eligibility: Returns or exchanges are accepted within 30 days of receipt if the item arrives damaged, faulty, or incorrect in color, size, or style.
  • Return Location: Products can only be returned to warehouses in Mainland China or our Hong Kong office.

Kindly check your order upon delivery and reach out to us right away if you notice any defects, damage, or if the wrong item was sent. This allows us to review the issue and provide the right solution.

To help us resolve matters quickly, please attach clear photos or a short video highlighting the defect or irregularity in your initial email. This will enable us to assess the situation promptly and guide you toward the best resolution.

After‑Sale Sizing Support:
If you’ve purchased the wrong size, don’t worry — just contact us, and we’ll work together to find the best solution, whether that’s an exchange, replacement, or tailored advice to ensure you get the perfect fit.

 

Order Cancellation

  • Full Refunds: Orders can be canceled with a full refund before products are processed by the warehouse.
  • After Processing: Once an order has been processed by our warehouses, it cannot be canceled.


Taxes & Duties

Do you charge sales tax in Hong Kong?
No. Hong Kong does not impose sales tax or VAT, so local orders are tax‑free.

Why do I see taxes or duties at checkout for international orders?
Shopify automatically calculates destination‑based taxes (like VAT) and import duties required by your country’s customs. This ensures transparency and avoids surprise fees at delivery.

Can I prepay duties and taxes?
Yes. At checkout, you’ll see the option to pay duties and taxes upfront. This makes delivery smoother and faster, with no extra charges upon arrival.

Do all countries charge duties and taxes?
Not all. Charges depend on your country’s import laws and product category. Fashion accessories like belts, handbags, and wallets often fall under taxable categories in many regions.