Returns, Refunds & Exchanges
We want you to love what you order. 💛
Please take a moment to review your selection — because we're a small team, and we can only accept returns or exchanges if something is wrong on our end (like a faulty item or an incorrect shipment).
If that happens, don't worry — just reach out, and we'll fix it right away. Your happiness is truly our priority.
- 30‑Day Window: Items can be returned or exchanged within 30 days of delivery.
- Condition: Products must be in new, unused condition with original packaging and tags attached.
- Exclusions: Sale or discounted items are final and cannot be returned or exchanged.
Your Options
- Exchange – Swap for another size or color.
- Store Credit – Return for a Buckle Collective eGift Card.
- Refund – Return for a refund to your original payment method. If that method is unavailable, we’ll issue an eGift Card instead.
For exchanges to a different product, simply return your item for an eGift Card and use it to place a new order. We’ll process your new purchase as soon as your return is approved.
Shipping & Refunds
- Shipping charges are non‑refundable.
- You are responsible for the risk of loss during return shipment.
- Refunds may be reversed if items are not returned in new, unused condition with original packaging and tags after inspection
Return Location: Products can only be returned to our Hong Kong office: 4th Floor, 26 Russell Street, Causeway Bay, Hong Kong.
Kindly check your order upon delivery and reach out to us right away via email: connect@bucklecollective.com if you notice any defects, damage, or if the wrong item was sent. This allows us to review the issue and provide the right solution.
To help us resolve matters quickly, please attach clear photos or a short video highlighting the defect or irregularity in your initial email. This will enable us to assess the situation promptly and guide you toward the best resolution.
If your order wasn't delivered within the expected time frame, please get in touch with us via email: connect@bucklecollective.com
After‑Sale Sizing Support:
If you’ve purchased the wrong size, don’t worry — contact us via email: connect@bucklecollective.com, and we’ll work together to find the best solution, whether that’s an exchange, replacement, or tailored advice to ensure you get the perfect fit.
Order Cancellation
- Full Refunds: Orders can be canceled with a full refund before products are processed by the warehouse.
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After Processing: Once an order has been processed by our warehouses, it cannot be canceled.